Embrace the warmth of a desert sunset with the haven Orange Matte Vase. This radiant ceramic masterpiece in velvety matte orange is more than a vase, it’s a vibrant statement piece that energises any space.
General:
Wipe with a soft, dry cloth regularly to remove dust and keep the product looking clean. Avoid using harsh chemicals or abrasive cleaners as they can damage the surface or finish.
Brass Items:
Brass may tarnish over time. Polish occasionally with a brass cleaner or a homemade mix of lemon juice and baking soda. Always dry immediately after cleaning to prevent water spots or corrosion.
Terracotta Planters:
Terracotta is porous. Avoid overwatering plants directly in the planter to prevent seepage or cracking. Use a liner or saucer inside if planting directly.
Glass Products:
Clean with a glass cleaner or diluted vinegar solution using a lint-free cloth.
Delivery Timeline
Delivery times may vary depending on your location, distance, and the logistics partners we work with. Typically, orders will arrive within 5-7 days. While we are not liable for delays caused by courier companies or postal authorities, we will assist you in tracking your package through our courier partners.
Multiple Shipments
Your order may arrive in more than one package, especially if items are being shipped from different locations. However, you will only be charged one delivery fee for the entire order.
Order Confirmation Tracking
Once your package is shipped, we will send you an email with your tracking details to help you follow your order status until delivery.
Cash on Delivery (COD)
We understand that shopping online can be a leap of faith, so we offer Cash on Delivery for your convenience. COD orders will incur a nominal fee of ₹100. Prepaid orders are shipped free of charge.
Order Cancellations
Cancellations must be requested before the order has been shipped. Once the order is shipped, cancellations will not be accepted. Read More
At Spiti Decor, we want you to love what you ordered! However, if you need to make a return, here’s everything you need to know:
Returns
We accept returns within 48 hours of receiving your order. To initiate a return, please contact us within this time frame. After 48 hours, we are unable to process any return requests.
Store Credits
We do not offer refunds. Instead, we will issue store credits for any eligible returns. These store credits can be used to purchase any product from our website and are valid for a period of 6 months.
Damaged Items
If your item is damaged during transit, please follow these steps to be eligible for a return:
- Record an opening video of the package and item immediately after receiving it.
- Send the video along with photos of the damage to connect@spitidecor.com within 48 hours of receiving your product.
Return Shipping:
We’ll arrange a doorstep pickup for the item(s) you wish to return. Once collected, you’ll receive store credit equivalent to the value of the returned product(s), which you can use to shop anything else on our website. Please note that any shipping fees paid during the original purchase are non-refundable. We reserve the right to decline a free return if a previous COD order was canceled upon delivery. Read More
Our Promises
Returns
FAQs
A: At Spiti Decor, we accept returns. However, We do not offer refunds, but we will issue store credits for any eligible returns. Store credits can be used to purchase any product from our website, valid for a period of 6 months.
A: If you receive a damaged or defective item, please contact our customer support team immediately with clear photos of the damaged or defective product. We will work with you to provide a replacement as needed.
A: For prepaid orders there are no shipping charges applied. However, Cash on Delivery (COD) orders will incur a nominal fee of ₹100.
A: Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days, and delivery typically takes 5-7 business days.